Shipping Policy

Reel-Carolina Inc. guarantees to ship your merchandise within 1 – 2 business days for all in-stock items. We cannot assume liability for shipping carrier’s delays.

Your product might be delayed if there is a problem with your payment, in which case we will contact you to finalize the order.

Transfer of Ownership of Merchandise

All merchandise becomes your property at the time of delivery to your location by the carrier.

Shipping Methods

All goods are shipped via USPS, FEDEX, or another major freight carrier, depending on the item’s weight, shipping locations available, and other factors. We reserve the right to ship any order by the method that we determine as most efficient. Please specify on your order your correct shipping address if it is different than your billing address (the address to which your credit card statement arrives). An order can ship only when we have complete shipping information. We cannot currently deliver any order outside of the United States.

Backorders

If your item is not in stock, we will back order for you. We will contact you if your order will need to be delayed. We cannot make any guarantees that the item continues to be available. If any item you order has become unavailable, we will contact you and offer a substitute product or issue a refund.

Claims, Adjustments and Returns

If you have any problems with your order, please contact Customer Service at sales@reel-carolina.com within 7 days of receipt of your order. Please have your receipt, transaction ID or invoice number available. We ensure the quality of our products; if the product has a manufacturer’s defect please notify us immediately and we will work to correct, refund or replace the defective product. We do not accept unauthorized returns. Please contact us before returning the product.

Return & Refund Policy

Returns will only be accepted with prior written consent by our Customer Service Staff. Returning an order without such an approval will not generate nor guarantee a refund or return.

Claims

All claims must be reported within 7 calendar days upon receipt of goods. Please check your order immediately upon receipt, and alert our Customer Service Department promptly for any errors in your order. Examples include: wrong item received, wrong imprint, misprinted items. If you have a claim, you may be asked to provide a digital image of the defect or a physical sample of the item depicting the problem. Upon receipt of this image / sample, we will promptly resolve the issue within reason.

Order Cancellations

Orders can only be canceled if it has not been shipped yet. There will be a 3% cancellation fee for all orders paid by credit card to cover the processing fees. You may cancel your order by emailing our Customer Service Department (sales@reel-carolina.com).

Check Returns

In all cases where we have a check returned for insufficient funds we will assess a $30.00 non-refundable returned check fee.

Special Notice

Reel-Carolina Inc. is not liable for non-fulfillment of orders due to strikes, fires, inclement weather, or other causes beyond our control.